Contact Us

Writing to us in your language

When you send a message through this form, the team reads and replies in English. If you write in another language, the response may be delayed or less precise, so English gives you the clearest exchange. The team does not use automated translations for replies, so a message written in plain English gets the most accurate answer.

Keeping your details safe

Never include financial details, passwords or scans of documents in your message. This form is not a secure channel for sensitive information, and anything you type can be seen by staff handling the enquiry. Treat the form as you would a public conversation: share only what you would be comfortable writing on a postcard.

At a glance

Regulation & Player Protection

Key rules for Australia players

At a glance

Regulator: Australian Communications and Media Authority (ACMA) ↗
Minimum age: 18+
Self-exclusion: BetStop – the National Self-Exclusion Register ↗

Key rules for Australia players

The minimum legal age to gamble in Australia is 18.
The Australian Communications and Media Authority (ACMA) is the national body that oversees online and interactive gambling under the Interactive Gambling Act 2001.
BetStop – the National Self-Exclusion Register is a free government service that lets you exclude yourself from all licensed Australian online and phone wagering providers in a single step, for a period from 3 months up to a lifetime.
The free, confidential National Gambling Helpline is available 24/7 on 1800 858 858, with phone counselling, live chat and email support.
Player-protection tools such as deposit limits, activity statements, time-outs and reality checks can help you stay in control of your play.
If gambling is affecting you, a friend or a family member, free support is available through Gambling Help Online and state Gambler's Help services.

Get help

Official source

If you need to verify your identity or discuss a payment matter, the casino's own secure account system is the only place to do that. The review site has no access to your account, your funds or your personal records, so any request for those details through this form should be treated as suspicious.

Where to get help with gambling

If you are struggling with gambling, this contact form is not the right place to turn. The team here reviews casinos; it does not provide counselling or support. For immediate assistance, contact a dedicated gambling-help organisation in Australia that offers free, confidential support. Those services are staffed by trained professionals who understand what you are going through.

For self-exclusion, you must go through the casino operator directly. Self-exclusion requests sent through this form cannot be processed, because the review site is not a party to your agreement with the casino. Check the casino's own terms for the steps it requires, and follow those procedures exactly.

If you are under the legal gambling age in your jurisdiction, you should not be using this site or the casino at all. The review content here is intended for adults only, and the same age restrictions apply to everything we publish.

What happens after you send

The team reads every message in the order it arrives and responds within a reasonable time. There is no guarantee of an immediate reply, and complex enquiries may take longer to answer properly. If your question concerns a specific promotion or account issue, include the relevant details in your first message so the team does not have to ask for them again.

Messages are kept only as long as necessary to resolve your enquiry, then deleted. No records of your correspondence are shared with the casino or any third party, and the content of your message is not used for marketing purposes.